We will try to deliver the goods to you within the time estimated for delivery which is 7-9 days. If we are unable to do so, we reserve the right to deliver them within 15 working days after the purchase of the goods. If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option. Please take a digital photo of the item and the packaging it arrived in, attach them to an email and send to us. Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 24 hours and you will receive an email informing you that your replacement is under production or that you have been refunded.
HOW TO PLACE AN ORDER
Please send your request/personalization details to email@example.com
If you don't get an email order confirmation from us please check your spam folder and move it to your inbox to prevent any future emails from being blocked.
To achieve the best quality of the engraving, please make sure that graphics provided are:
Of high resolution,
Preferably in VECTOR format although any format will do,
With no background.
If you would like to engrave text only, please advise your preferred font and an occasion is a wedding, anniversary etc.
Should your graphic be of poor quality, we will work with that and try to achieve the best possible result.